Help - FAQ

FAQ: Frequently Asked Questions

Questions

Product Related Questions

Why isn't my carpet symmetrical?
Why are there color differences?
Why are there fluffs on my carpet?
How can I remove folds from my carpet?
Was my carpet produced without child labour?

Was my carpet colored with natural or synthetic colors?

Ordering Process

Is there any possibility to have a look at the carpet in real life?
What does the price of the carpet depend on?

Orders

Where can I see my orders?
How can I cancel an order?
How can I change an order?

Payment and Security

How do you guarantee a hitch-free ordering process?
Which security measures do you use?
Which payment systems do you work with?

Shipping and Delivery

Which costs do I have when ordering a carpet?
How long does the shipping take?
Do I have to stay at home, when the carpet is delivered?
What can I do, when my carpet is damaged?

Sending Back / Return

I don't like the carpet anymore. Can I return it?
Is there anything I need to consider when I return the carpet?
Who does bear the shipping costs when I'd like to return the carpet?

Security and Data Protection

How do you use my personal data?
Are my data protected at your company?

 

Answers

Product Answers

Why isn't my carpet symmetrical?
Handmade Carpets are frequently asymmetrical. A perfect symmetry of handmade carpets is difficult. Every single carpet is unique and thus very exclusive.

Why are there color differences?
Coloured differences are not an indication of bad quality - It's a sign of naturalness! Only exclusively high-grade yarns orenowned manufacturers are used. Wool yarn are not produced synthetically or industrial. They have coloured differences by nature. Coloured differences can also be a result of different incidence of light.

Why are there fluffs on my carpet?
Don´t worry - Fluffs on your carpet are excess wool rests. Carpets can be maintained by vacuum cleaning.

How can I remove folds from my carpet?
Carpets can be maintained weekly by vacuum cleaning. So you can remove folds from your carpet.

Was my carpet produced without child labour?
Don´t worry - Our carpets are produced without child labour.

Was my carpet colored with natural or synthetic colors?
Natural colours are in our own interest. But in India they often use natural and synthetically colours.

Ordering Process

Is there any possibility to have a look at the carpet in real life?
We don´t sell by retail or have a store to have a look at the carpet in real life. But you can visit us on our opening hours on our warehouse in Hamburg HafenCity.

What does the price of the carpet depend on?
The price of the carpet made up of many factors. Key factors: material, origin, size, knot density, processing .There are many differences and so our carpets have different pricing structures.

Orders

Where can I see my orders?
First you will have to sign iwith your log-in information. Now you will see a little man with the word "user".  If you click on "user" you can see your order.

How can I cancel an order?
Are you not completely happy with your order? So you can cancel your order within 24 hours. Send us within 24 hours an email at info@carpetfinde.de.

How can I change an order?
You have wrongly placed a product in the shopping cart? You can click on the cart and delete the product or change the number of products.

Payment and Security

How do you guarantee a hitch-free ordering process?
An experienced team of  an agency takes care of our shop. They ensure a save purchase procedure with SSL encryption. The regular installation of security updates so you can buy easily and secure online. If there are any problems, we will do our best to resolve issues.

Which security measures do you use?
Your personal informations are treated confidentially and wilnot be passed on to third parties. Your personal data will be transferred to us using SSL encryption andtreated confidentially, in keepinwith the German Data Protection Act. So a purchasing without risk is allowed.

Which payment systems do you work with?
In order to make paying for your purchase as convenient as possible, we offer you paying thru creditcard, advance payment and PayPal.

Shipping and Delivery

Which costs do I have when ordering a carpet?
Shipping in Europe is for free. If you are looking for a shipping outside Europe you will pay 43 € shipping fees. From a value of goods of 320 € per order we will bear the shipping charges for all other international shipments. If you have any questions please send us an email or simply ring us.

How long does the shipping take?.
Do you want your carpet so fast as possible? This is also in our best interest. The delivery of ordered carpets follow within 3 days after receiving paymentWe do our best!

Do I have to stay at home, when the carpet is delivered?
Even when you are not at home you can pick up your carpet from the packstation aany time.

What can I do, when my carpet is damaged?
We only have a limited influence othe terms of delivery. So your carpet could damaged ithe individual case. In this case you can use the withdrawal time limit of 30 days.

Sending Back / Return

I don't like the carpet anymore. Can I return it?
If you don´t like the carpet you can return it whitin the withdrawal timlimit of 30 days. You doest havto give any reason. Here you can find thstandard withdrawal.

Is there anything I need to consider when I return the carpet?
Please send the carpet in original packaging to the following address:

Sainani Im- und Export GmbH
Am Sandtorkai 26
20457 Hamburg

Who does bear the shipping costs when I'd like to return the carpet?
Carpetfine bear the shipping costs when you like to return the carpet whitin the withdrawal timlimit of 30 Days.

How do you use my personal data?
Your data are protected at our company. We use your data only for the ordering process and the shipping.

Are my data protected at your company?
We guarantee a safe use of your personal data.  If yohave provided us with personal data, you carequest that we delete your data at any time - please send us an email or simply ring usYour wish is our command!